Patient rights on home health billing

Your rights as a person with Medicare
In general, as a person with Medicare getting home health care from a Medicare-certified home health agency, you’re guaranteed certain rights, including the following:
* To get a written notice of your rights before your care starts
* To have your home and property treated with respect

* To be told, in advance, what care you will be getting and when your plan of care is going to change
* To participate in your care planning and treatment
* To get written information about your privacy rights and your appeal rights
* To have your personal information kept private

*To get written and verbal information about how much Medicare is expected to pay and how much you will have to pay for any services that you will be getting
* To make complaints about your care and have the home health agency follow up on them
*To know the phone number of the home-health hotline in your state where you can call with complaints or questions about your care

Read more about these rights and protections in the following publications:
“Your

Medicare Rights and Protections”—Visit
http://go.usa.gov/low.
“Medicare & You” handbook—Visit ■■http://go.usa.gov/iDJ.
You can also call 1-800-MEDICARE (1-800-633-4227). TTY users should call 1-877-486-2048.