Where to file a complaint about the quality of your home health care
If you have a complaint about the quality of care you’re getting from a home health agency, you should call either of the following organizations:
Your state home health hotline. Your home health agency should give you this number when you start getting home health services.
The Quality Improvement Organization (QIO) in your state.
The QIO is a group of practicing doctors and other health care experts paid by the Federal government to check and improve the care given to Medicare patients. To get the telephone number for your QIO, visit www.medicare.gov. You can also call 1-800-MEDICARE.
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